Privacy policy

Nobl is responsible for the processing of personal data as described in this privacy statement.

1. Personal data we process

Nobl processes your personal data because you use our services and/or because you provide it to us yourself, for example when making an appointment.

Below is an overview of the personal data we process:

  • First and last name
  • Address details
  • Phone number
  • Email address
  • IP address
  • Internet browser and device type
  • Details of appointments made and/or requested

By submitting or entering their details, users grant this application permission to use that data in order to respond to requests for information, appointment requests or any other type of enquiry.

2. Special and/or sensitive personal data we process

Our website and/or service does not intend to collect data about website visitors under the age of 16, unless they have permission from a parent or guardian. However, we cannot verify whether a visitor is over 16. We therefore encourage parents to be involved in their children’s online activities, in order to prevent data about children being collected without parental consent. If you believe that we have collected personal data about a minor without such consent, please contact us at hello@noblplaces.com and we will delete this information.

Where relevant to your treatment, we may ask you about specific circumstances such as allergies or skin and hair sensitivities. This data is used solely to be able to offer you a safe and appropriate treatment.

3. The purposes and legal grounds on which we process personal data

Nobl processes your personal data for the following purposes:

  • Scheduling and following up on your appointment.
  • Handling your payment.
  • Contacting you by phone or email where this is necessary to carry out our services, for example to send an appointment reminder.
  • Informing you about changes to our services and products.
  • Improving our website based on your browsing behaviour, so that our offering better matches your preferences.

4. Automated decision-making

Nobl does not use automated processing to make decisions on matters that may have (significant) consequences for individuals. This refers to decisions taken by computer programs or systems without any human involvement (for example, a member of the Nobl team).

5. Retention period

Nobl does not retain your personal data for longer than is strictly necessary to achieve the purposes for which your data is collected. We apply the following retention periods:

  • Customer and appointment data — 7 years — In order to deliver and offer our services correctly and to comply with our accounting obligations.

6. Sharing personal data with third parties

Nobl only shares data with third parties where this is necessary for the performance of our agreement with you, or in order to comply with a legal obligation.

“Confidential processing” means that we process personal data confidentially and in accordance with the legal requirements applicable in Belgium, in particular the General Data Protection Regulation (GDPR) and the Belgian Act of 30 July 2018 on the protection of natural persons with regard to the processing of personal data.

7. Cookies, or similar techniques, that we use

Nobl uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website.

Technical cookies

These ensure that the website works properly and that, for example, your preferred settings are remembered.

Analytical and marketing cookies

We also place cookies that track your browsing behaviour so that we can offer tailored content and advertising.

Managing cookies

You can opt out of cookies by setting your internet browser so that it no longer stores cookies. You can also delete any information previously stored via your browser settings.

8. Viewing, amending or deleting your data

You have the right to view, correct or delete your personal data. You also have the right to withdraw any consent you have given for the processing of your data, or to object to the processing of your personal data by Nobl. In addition, you have the right to data portability: you may submit a request for us to send the personal data we hold about you, in a computer file, to you or to another organisation named by you.

Submitting a request

You can send a request for access, correction, deletion, data transfer, withdrawal of consent or objection to hello@noblplaces.com.

To make sure that the request has been made by you, we ask you to enclose a copy of your identity document. In this copy, please black out your passport photo, MRZ (machine readable zone), passport number and national register number to protect your privacy. We will respond to your request as quickly as possible, and in any event within four weeks.

9. How we protect personal data

Nobl takes the protection of your data seriously and applies appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised alteration.

Security measures in place

  • Regular security updates of software & server
  • Security software, such as a virus scanner and firewall
  • TLS encryption (formerly SSL) — your data is sent via a secure internet connection (recognisable by ‘https’ and the padlock icon in the address bar)
  • DKIM, SPF and DMARC — internet standards that prevent false or harmful emails being sent in our name

If you have the impression that your data is not properly secured, or there are indications of misuse, please contact us at hello@noblplaces.com.

10. Within the EU

We do not transfer personal data to parties established outside the EU.

11. Questions

If you have any questions or comments about our privacy statement, please feel free to contact us at hello@noblplaces.com.